Welcome to Online Salon Supplies!

Terms & Conditions

Before you can purchase from the Online Salon Supplies website you must register your details and become an account holder. A scanned copy of the account holders current qualifications must be provided via email or mail before orders can be made as Online Salon Supplies only supplies to beauty industry professionals and only on the following terms and conditions unless agreed to in writing to vary the following terms and conditions:

By using the Online Salon Supplies website you agree to indemnify Online Salon Supplies it’s employee, officers, successors, agents, distributors and affiliates for any and all claims, damages, losses and causes of action (including legal costs: arising out of or relating to any information on this website or your use of the site and its products.



Account Details

Account Holders are responsible for keeping their account, payment and delivery details up to date. The account holder is responsible for all orders placed by delegates and employees authorised by the account holder to act on their behalf.

Online Salon Supplies stores and uses personal information we receive about account holders when you use your account only to help continually improve and personalize your shopping experience.

Online Salon Supplies uses E-mail Communications to send all invoices, order confirmations and keep account holders up to date with information regarding our website and products in the form of newsletters.

Online Salon Supplies appreciate the business of our account holders and respect their privacy so at no time will we ever provide account information to any third party associate, vendor or service provider for any other reason than to arrange delivery or payment for the account holders goods.


Payment

Full payment of the products ordered must be received before we are able to dispatch the order to the account holder.

Payments can be made by direct deposit into the Online Salon Supplies bank account, credit card via Paypal, check or money order. The account holder must follow payment details on their invoice. The account holder agrees to use the invoice number as a reference when making payments directly deposited into the supplied Online Salon supplies bank account provided on the invoice.


Products and Prices

Price lists and catalogue prices may vary from those on the Online Salon Supplies website if downloaded prior to a price change on the website. Products and prices are subject to change without notice so prices current to the date of dispatch will be charged. Prices are invoiced per item excluding GST. The GST total is shown per invoice.


Delivery and Handling

Dispatch of goods are normally sent via Fastway Couriers. However we reserve the right to deliver goods by any other reasonable means. The cost of delivery will be added to each invoice after order has been placed. In some cases where we choose to deliver by Australia post the delivery may be charged separately after the despatch of the order and is payable within 7 days of dispatch. Account holders are responsible for all delivery costs unless otherwise stated.

Account holders or an agent must be at the delivery address to sign for delivery of goods or risk being charged a re-delivery fee. We will not be liable for damage to or loss of goods left on your instructions at your unattended address.

Goods damaged during transit or faulty goods will be promptly replaced or exchanged. The damaged goods must be returned to Online Salon Supplies within 14 days of the date the damaged goods were delivered or the account holder will incur the full cost of the replaced or exchanged stock.

If at any time the Account holder does not update their delivery address and the order is sent to the previous delivery address, the account holder will incur additional freight costs to the new address.

Online Salon Supplies will not be responsible for and no liability shall result to Online Salon Supplies or any of its Affiliates for any delays in delivery or in performance which result from any circumstances beyond Online Salon Supplies reasonable control, including, but not limited to, Product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labour problems, acts of war, terrorism, embargo, acts of God or acts or laws of any government or agency. Any shipping dates or completion dates provided by Online Salon Supplies are estimates only. Delivery charges can vary depending on the location in Australia in which it is being delivered but is caped at a maximum of $20 exc GST. All orders over $250 will be eligible for free delivery. (free delivery only applies to full price orders with no coupon codes used)


Returns

We will not be liable to rectify incorrect invoiced goods unless the account holder advises us before the payment of the invoice has been made. We will not accept returns of any goods any later than 7 days from date of delivery. The goods must be must be in the same condition as when they were supplied (unopened/unused condition) for Online Salon Supplies to accept their return. A photocopy of the relevant invoice must accompany returned goods. Online Salon Supplies does not accept the return of any used or unwanted stock. For all goods returned a credit of the same value will be given.

Any goods returned to the account holder may incur freight charges.


Credits

Any credit issued by Online Salon Supplies to the account holder for any reason must be used within two 6 months from the date that the credit was issued and may only be used for future purchases of Products. Any credit or portion thereof not used within the 6 month period will automatically expire.


Warranties

Online Salon Supplies is not the manufacturer of the Products purchased by the account holder and the only warranties offered are those of the manufacturer, not Online Salon Supplies or its Affiliates. In purchasing the Products, the account holder is relying on the manufacturer’s specifications only and is not relying on any statements, specifications, photographs or other illustrations representing the Products that may be provided by Online Salon Supplies or its Affiliates. The account holder expressly waives any claim that it may have against Online Salon Supplies or its Affiliates based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property rights (each a “Claim”) with respect to any Product and also waives any right to indemnification from Online Salon Supplies or its Affiliates against any such claim made against the account holder by a third party. Customer acknowledges that no employee of Online Salon Supplies or its Affiliates is authorized to make any representation or warranty on behalf of the manufacturer or Online Salon Supplies or any of its Affiliates that is not in the Warranty.


Drills and Lamps

We have selected only the best quality products from around the world to ensure you receive the BEST VALUE for money. Warranty: Online Salon Supplies has chosen a manufacture that supports all of our products with an Australian No-Fuss Warranty. After sales: You can have confidence in your purchase decision knowing that the manufacturer has it’s our own off site service team that can repair and maintain products sold by us.

Charges for some standard maintenance / repair items are listed below should your repair fall outside of these standard rates you will be contacted prior to commencement of the repair for your instructions.


Premium Product Range

Broken Bur Removal:
Dismantle front end of hand piece, strip assembly, remove chuck, repair or replace chuck assembly and rebuild front end. Clean, balance & test unit $75 +GST

Standard Rebuild:
Diagnose fault, replace all bearings, washers, O rings and chuck assembly, clean front end, rebalance & rebuild. Rear-end, replace brushes, clean armature and housing, reassemble and test. $150+GST

Brush replacement / Clean:
Disassemble complete unit, clean contact areas of armature, and replace brushes, clean complete unit, rebalance, reassemble and test. $60+GST


Standard / Light Duty Product Range

Broken Bur Removal:
Dismantle front end of hand piece, strip assembly, remove chuck, repair or replace chuck assembly and rebuild front end. Clean, balance & test unit $65 +GST

Standard Rebuild:
Diagnose fault, replace all bearings, washers, O rings and chuck assembly, clean front end, rebalance & rebuild. Rear-end, replace brushes, clean armature and housing, reassemble and test. $128+GST

Brush replacement / Clean:
Disassemble complete unit, clean contact areas of armature, replace brushes, clean complete unit, rebalance, reassemble and test. $60+GST

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